FAQs

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 1-4 business days to arrive. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Can I return my product?

Keauty store will not accept any return of contact lenses for hygienic reasons.

However, if you received a wrong/defective item,
please contact our customer service within 7 days after reception of the package with pictures showing the issue so we can assist you.

If we sent a defective or wrong item, you may receive a replacement or a refund.

All contact lenses are final sale and cannot be returned.

If you return contacts lenses, they will not be processed by the return team and will be discarded with no refund possible.