Returns & Exchanges

Any return or exchange of items can only be made within 7 days from the order received date.

Free items cannot be returned or exchanged. No refunds available for items that fall on this category

Returns & Exchanges

1. Get in touch with our Customer Service by sending us at email . Ask for permission of returning and refund according to our policy stated.

2. Place the item(s) in the original packing and seal the parcel securely, and then inform us of the Return Information(Details Below) by email.
< Return Information >
① Order Number
② The quantity of each item
③ Photo of the products customer sent back
④ Photo of shipping label on the package Keautystore sent to customer
⑤ Photo of the shipping label in the package you sent to Keautystore
* You can find order number in your Keautystore account

3. Choose the postal service to send back your return package. (Please kindly use a postal service that is trackable. In the event of package loss or package damage during transit, we will not be responsible in such cases. Therefore, we recommend adding insurance to your returned package to secure its safekeeping.)

4. Returns will be processed within 7 days upon receipt of your package.


Return Condition

1. We only accept returns within 7 days from the receipt of your shipment by logging into your account.

2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s opened, used, damaged, or altered in any way. 

3. All returns must first be approved by our Customer Service Team. We do not accept returned items that were sent back by you directly without checking with us first.